Return, Exchange, and Cancellation Policy

Return, Exchange, and Cancellation Policy

Return, Exchange, and Cancellation Policy

At Ilavanam, we stand by the quality of our products. Please review our policy below regarding cancellations, returns, and exchanges.

1. Order Cancellation Policy

  • Cancellations by Customer: You can cancel your order for a full refund if the request is made before the order has been dispatched. To cancel, please email ilavanam@gmail.com or WhatsApp +918778261387 immediately. Once the order has shipped, it cannot be canceled.
  • Cancellations by Ilavanam: We reserve the right to limit or cancel quantities purchased per person, per household, or per order. Orders appearing to be placed by unauthorized dealers, resellers, or distributors may be canceled.

2. Return and Exchange Conditions

We accept returns and exchanges strictly under the following conditions:

  • Return Window: 5 days from the date of delivery.
  • Accepted Reasons for Return/Exchange: Product arrived damaged, incorrect item received, or significant quality issues.
  • Customer Remorse (Change of Mind): We do not accept returns or exchanges for a change of mind (buyer’s remorse) or ordering the wrong item by mistake.
  • Item Condition: Items must be in their original packaging.

3. Fees and Costs

  • Restocking Fee: No restocking fee.
  • Return Shipping Cost: If the return is due to damage or a quality issue on our end, we will cover the return shipping costs or arrange a pickup.

4. How to Initiate a Return or Exchange

To start a return or exchange within the 5-day window, please follow these steps:

  1. Contact Us: Email ilavanam@gmail.com OR send a WhatsApp message to +918778261387.
  2. Subject Line: Use “Return or Exchange Request – [Your Order Number]”.
  3. Required Proof for Damaged Items: You must provide an unedited unboxing video and clear, well-lit photos of the damaged product.
  4. Required Proof for Quality Issues: Provide a detailed written description of the issue along with supporting photos.

Note: Ilavanam reserves the right to deny a return or exchange if the required proof (like the unboxing video) is not provided or is unsatisfactory.

5. Refund and Processing Times

  • Refund Processing: Approved refunds will be processed within 10 business days of us receiving the returned item.
  • Refund Credit Time: Funds will be credited back to your original payment method within 10 business days after processing.
  • Exchange Processing: Approved replacement items will be dispatched within 10 business days of us receiving the returned item.

6. Account Information Responsibility

To ensure smooth processing of orders and potential refunds, customers are responsible for providing accurate and up-to-date account details, including billing/shipping addresses, email addresses, and payment information.